Privacy Policy

Appointment Policy

To ensure that you get an appointment for the date and time you desire, we suggest booking all

appointments a few weeks in advance. Our website displays the most up-to-date availability.

Please note that we require a credit card to reserve your appointment.

Consultations Policy

We provide free consultations and in-depth skin analysis with one of our expert providers. We

believe an informed client with realistic expectations will be most satisfied with our treatments

and results. Our consultations include education about your unique skin type, a comprehensive

discussion about all options available to you, both immediate and long term, and a clear plan of

action based on your individual goals. There is a limit of two (2) free consultations per person

per 365 days.

Cancellation Policy

As a courtesy to our providers, for non-group appointments, please provide a minimum of

twenty-four (24) hours notice should you need to cancel or reschedule an appointment. You

will be charged $100 if an appointment is canceled or rescheduled less than twenty-four (24)

hours in advance or if there is a no-show. For group appointments, there is a seventy two (72)

hour cancellation policy, and the credit card on file will be charged $200 if canceled less than

seventy-two (72) hours in advance. If you arrive more than ten (10) minutes late for your

appointment, you may be required to reschedule to avoid disrupting other clients’

appointments.

Pricing & Prepayments Policy

Pricing for products and services is subject to change any time. Once prepaid, you have up to 1

year to redeem the purchased service(s).

If there are any payment issues with a client’s credit or debit card or CareCredit – chargebacks,

fraud issues, etc., we cannot accept credit or debit cards or CareCredit from the client and

require payment in cash.

Returns & Refunds Policy

If you would like to return your purchased skincare product, return the item in its original packaging unopened within thirty (30) days of purchase. We do not accept returns on opened or

used products. We do not accept returns or exchanges on gift cards.

Prepayments are refundable within ten (10) days of purchase. Services received can not be

refunded.

For training courses, payments are non-refundable.

Child Policy

To ensure the safety of children and the enjoyment of all clients, we ask that parents or

guardians make other arrangements for children while receiving their services. An adult must

accompany children under the age of eighteen (18) receiving services.

Pet Policy

For the health and safety of our clients, we have a No-Pets policy. Only working service

animals are permitted.

Privacy Policy

Your privacy is essential to us. The following outlines our privacy policy to help you

understand how we collect, use, communicate, disclose, and use personal information.

Before or at the time of collecting personal information, we will identify the purposes for

which information is collected. We will collect and use personal information solely to fulfill

our specified purposes and for other compatible purposes. We will only retain personal

information as long as necessary to fulfill the specified purposes. We will collect personal

information by lawful and fair means and, where appropriate, with the knowledge or consent of

the individual concerned. Personal data should be relevant to the purposes for which it is to be

used and, to the extent necessary for those purposes, should be accurate, complete, and up-to-

date.

We will protect personal information by reasonable security safeguards against loss or theft and

unauthorized access, disclosure, copying, use, or modification. We will make readily available

to customers information about our policies and practices relating to the management of

personal information. We are committed to conducting our business in accordance with these

principles to ensure that the confidentiality of personal information is protected and

maintained.

You can permanently disable your account and remove your information from our database at

any time by sending an email to info@longevity360spa.com. You can see what information is

deleted and what we continue to store after the account is disabled in our privacy policy.

These terms remain in effect after your account is disabled.

We collect information automatically as you navigate the site or through our analytics

providers. We may store usage information such as the type of device you use to access our

Website, including IP address, device ID, the pages you visit or request, links clicked, referring

sites, user interactions, and your search terms. We also derive your location from your IP

address.

Indemnification

You agree to defend, indemnify and hold harmless the Company, its affiliates, subsidiaries, and

each of its and their respective directors, officers, shareholders, managers, employees, agents,

partners, representatives, licensors, successors, and assigns (collectively, “Related Parties”)

from any claim, demand, loss, award of damages, expense, or cost (including reasonable

attorneys’ fees) that arises out of:

(a) Your use of, inability to use or access, or reliance on, the Platform or the Services, or any

goods or services obtained therefrom;

(b) Your provision or receipt of a Treatment;

(c) Your travel in connection with the provision or receipt of a Treatment;

(d) Your interaction with any other User;

(e) Any claim that you violated any provision, term, condition, covenant, warranty, or

representation in this Agreement;

(f) Any violation of this Agreement by you or any other person using your User Account,

whether or not such usage is expressly authorized by you;

(g) Any harm to person or property resulting from your acts or omissions, whether such acts are

intentional, negligent, or otherwise;

(h) The Company’s use, disclosure, or preservation of User Content; or



(i) Your violation of any rights of another, including intellectual property rights.